Return & Refund Policy

Last Updated: June 19, 2026

Welcome to Libaas e Khaas. We value our customers and strive to ensure your shopping experience is smooth and satisfying. Please read our Return & Refund Policy carefully.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

• The item is damaged, defective, or incorrect.
• The item is unused, unwashed, and in its original condition.
• All original tags, packaging, and accessories are intact.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Items that have been worn, washed, or altered.
• Sale or clearance items.
• Customized or made-to-order products.
• Products returned without original tags or packaging.

3. Exchange Policy

We offer exchanges for:

• Wrong size received
• Wrong item delivered
• Defective or damaged products

Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be provided.

4. Refund Process

Once we receive and inspect the returned item:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued through the original payment method or via bank transfer, depending on the payment method used.
• Shipping charges are non-refundable unless the return is due to our error.

5. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and provide:

• Your order number
• Photos of the item received
• A brief description of the issue

We will arrange a replacement or refund as quickly as possible.

6. How to Request a Return

To initiate a return or exchange, contact us:

Libaas e Khaas Customer Support

📱 WhatsApp: 

Please include your order number and reason for the return.

7. Policy Updates

Libaas e Khaas reserves the right to modify this Return & Refund Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.